Subscription cancellation
You can cancel an active subscription from the Billing page. Razorpay AutoPay will not be charged for a later cycle after cancellation is successfully registered. Access continues until the current paid period ends unless displayed otherwise.
One-time purchases
Extra website credits and manual website purchases are fulfilled after Razorpay confirms a captured payment. Confirm the quantity and price before approving payment.
Payment corrections
Payments are normally non-refundable once the digital service or credit has been delivered. We will investigate duplicate charges, an amount charged without fulfilment, or another situation where applicable law requires a correction.
Failed and pending payments
A failed payment does not create credits or activate a plan. A pending payment remains unfulfilled until Razorpay sends a verified success confirmation. Banks and payment providers may take time to reverse failed or abandoned authorizations.
How to request review
Email contact@sanvex.in with your account email, Razorpay payment ID, date, amount, and reason. Never send a UPI PIN, OTP, full card number, or banking password.
Email contact@sanvex.in. We will acknowledge requests and respond within a reasonable period required by applicable law.
